Profile

• C-Suite professional with over two decades of international leadership experience in Strategy, Business Consulting, Digital Transformation and Digital Product Management - spanning all the aspects of professional services business including Opportunity Assessment, Consultative Business Development, Pre-sales, Practice Development & Management, Engagement delivery, and Thought leadership
• Significant leadership experience across Digital Strategy, Product Portfolio Management, Product Visioning/ Roadmap Development, Service Design, Product Foundation and Build & Scale in incremental scaled agile delivery approach with track record of delivering multimillion-dollar outcomes
• Demonstrated capability in achieving high value topline improvement, strategic cost reduction, process improvements, productivity improvement, and operational excellence using structured techniques like Design Thinking, Scaled Agile, Lean, Six Sigma and Kaizen
• Certified SAFe PO/PM, Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO)
• Business Transformation Consulting Skills Master, Trained at Capgemini University
• Certified Six Sigma Black Belt and Lean Facilitator at Wipro
• An enterprising leader with proven dexterity in building and leading large teams towards the accomplishment of common vision and outcomes

Awards won

• Have successfully completed elite leadership programs at Publicis Sapient - Transformation Leadership Program and Global Fellowship Program which is only for the select top 1 percentile of the company to groom for next level of leadership
• During the pandemic, I was one of the very few leaders in the organization, who were trained as Mental Wellbeing Ambassadors by the country's best psychologists. I have personally helped over 30 colleagues through their mental wellbeing challenges though anonymous helpline during last 2-3 years
• Certified Lead Auditor for ISO 9000: 2000 (IRCA, UK)
• Certified Six Sigma Black Belt and Lean Facilitator at Wipro
• Certified SAFe PO/PM, Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO)
• Business Transformation Consulting Skills Master, Trained at Capgemini University
• Kaizen moderator for continuous improvement programs at Bosch
• Awarded Best Young Materials Manager by the largest professional Supply Chain body in India
• Featured in Business Today Magazine (India) as a trend-setting Operations professional in the IT/ ITES industry

Publications

Some of the significant publications are as follows:

• “Future of Automotive Retail in the Era of Mobility” – Publicis Sapient Automotive Industry Point of View, 2019
• “Finished Vehicle Distribution in Digital Era” – Author of PoV to support Business Development, TCS – JLR, 2017
• “Digital Customer Engagement Strategy” – Author of PoV to support Business Development, TCS – JLR, 2016
• “Delivering Value through Integrated Warranty/ Quality Analytics” - Co-author of the paper presented at Warranty Chain Conference 2013-14, San Diego, USA
• “Warranty Insight Solution Framework system & method” – Co-inventor for the US Patent 8,065,334, Nov 22, 2011
• “In Conversation with a Lean Leader 2011” – One of the lead authors for Capgemini Consulting publication
• “Global CPO Survey” 2009 &10 – One of the lead authors for Capgemini’s flagship Supply Chain publication
• "e-Procurement in Public Sector - Best Practices" - Panel member and invited speaker at eGovIndia 2008, New Delhi, India
• “Beyond Supply Chain Visibility - Building Responsive Supply Chains”– A Wipro Trend Article 2007
• “Sales & Operations Planning - Towards Demand Driven Supply Chains” – A Wipro Trend Article, 2006
• “Role of Procurement and Supply Management in Business Strategy” published by University of Nottingham and IIM-B and presented at 9th International Symposium on Logistics, 2004.
• “Strategies for building Sustainable Competitive Advantage” presented at 27th National Competition for Young Managers, Bangalore Management Association, 2003
• “E-Commerce – Will it revolutionize Supply Chain Management?” published by International Federation of Purchasing and Materials Management (IFPMM), Vienna, and presented at First IFPMM Winter School (India), 2002

Book Chapters: 

• NA

Local Journals

• NA

Conference Papers:

• “Future of Automotive Retail in the Era of Mobility” – Publicis Sapient Automotive Industry Point of View, 2019
• “Finished Vehicle Distribution in Digital Era” – Author of PoV to support Business Development, TCS – JLR, 2017
• “Digital Customer Engagement Strategy” – Author of PoV to support Business Development, TCS – JLR, 2016
• “Delivering Value through Integrated Warranty/ Quality Analytics” - Co-author of the paper presented at Warranty Chain Conference 2013-14, San Diego, USA
• “Warranty Insight Solution Framework system & method” – Co-inventor for the US Patent 8,065,334, Nov 22, 2011
• “In Conversation with a Lean Leader 2011” – One of the lead authors for Capgemini Consulting publication
• “Global CPO Survey” 2009 &10 – One of the lead authors for Capgemini’s flagship Supply Chain publication
• "e-Procurement in Public Sector - Best Practices" - Panel member and invited speaker at eGovIndia 2008, New Delhi, India
• “Beyond Supply Chain Visibility - Building Responsive Supply Chains”– A Wipro Trend Article 2007
• “Sales & Operations Planning - Towards Demand Driven Supply Chains” – A Wipro Trend Article, 2006
• “Role of Procurement and Supply Management in Business Strategy” published by University of Nottingham and IIM-B and presented at 9th International Symposium on Logistics, 2004.
• “Strategies for building Sustainable Competitive Advantage” presented at 27th National Competition for Young Managers, Bangalore Management Association, 2003
• “E-Commerce – Will it revolutionize Supply Chain Management?” published by International Federation of Purchasing and Materials Management (IFPMM), Vienna, and presented at First IFPMM Winter School (India), 2002

Other Achievement

Illustrated experience in leading digital product/ strategy consulting engagements for leading global clients viz. JLR, GM, Polaris., Goodyear, Nissan, Tata Motors, Ashok Leyland, Eaton, Terex., JCC, Cummins, Old Dominion Freight Lines, Miral, Abu Dhabi Dept. of Culture & Tourism, Abu Dhabi Housing Authority, Accor Hotels, Campbell Soups & Hoshan Pan Gulf:

Digital Business Transformation | Product Strategy | Product Management

• Orchestrated Subscription Business Model Launch engagement focusing on delivering a unique subscription business operating model as well as a digital platform from conceptualization to implementation and scaling to improve revenues | Leading power sports vehicles manufacturer in the US
• Developed 5-year IT and Digital Strategy and Roadmap based on the organizational vision and objectives | Asset Development & Management leader in UAE (Abu Dhabi)
• Steered Digital Customer Experience program focused on transforming the touch points between customers and dealers across the customer journey with an aim of improving customer satisfaction and loyalty | Large Automotive OEM in Europe
• Defined Future Retail Distribution model to enhance revenues through a commerce solution integrated with a concept retail store | One of the leading Automotive OEMs in France
• Conceptualized and delivered integrated, single window Government to Citizen (G2C) platform and mobility solution for one of the key Government Departments in the Emirate of Abu Dhabi, thereby improving the citizen experience and reducing the lead time for delivering the services
• Devised Omni-channel Customer Experience and Digital Community strategy, digital platform solution vision, objectives, and solution with an objective of improving customer loyalty, brand recall, and retention | Luxury Car Manufacturer in the UK
• Established and deployed Digital Customer Experience platform and Mobility Solutions to transform automotive sales and after-sales service experience | One of the largest multi-brand Automotive dealership groups in Singapore
• Developed Global Finished Vehicle Distribution strategy and Digital solutions to improve supply chain visibility, yard utilization, and improve delivery effectiveness | Luxury Automotive Manufacturer in the UK
• Defined Roadmap for One-e-commerce across merchandise, and accessories, to enhance online sales and improve business performance | Luxury Car Manufacturer in Europe
• Developed After Sales/ Service process transformation and performance management roadmap | A leading Heavy Equipment manufacturer in the US, an Automotive OEM in Europe, and a large Tier 1 Automotive supplier in the US
• Conceptualized and implemented a Global DMS Data Aggregation solution using Google Data Lake, Big Query, and Tableau | Leading Automotive company in the UK
• Formulated and implemented Warranty Transformation strategy with identification of $100 Mn cost reduction opportunities through harmonized processes & business rules, and improved supplier recovery | Tier 1 Auto supplier in Europe

Strategy & Operations Consulting

• Formulated and implemented market share improvement strategy focusing on product quality improvement, product portfolio improvement, marketing, sales & service process improvements | Large Commercial Vehicles Manufacturer in India
• Prepared a blueprint for logistics and warehouse process maturity assessment and transformation with a business case for 15% cost reduction | Office Supplies Retailer in the Middle East
• Multiple strategic sourcing & cost reduction engagements focused on spend analysis, market analysis, sourcing strategy development, and identification of cost reduction opportunities to the tune of 20-25% | Multiple clients | US, UK, Australia
• Designed and developed a Global Supply Chain visibility solution including addressing the client’s outbound vehicle logistics process across 30+ countries | One of the largest Automotive OEMs in the world
• Re-engineered and designed services supply processes to support services procurement solution deployment and outsourcing | Fortune 50 Oil & Gas Company | UK
• Established a strategic task group to implement sourcing complexity reduction initiatives – movement from labour charge to supplier material costing, implementation of ship-to-stock & ship-to-line delivery and zero-defect programs resulting in 30% cost reduction and lead time improvement by10% | Tier1 Auto components Company in Europe
• Was a track lead in establishing a Supply Chain Shared Services centre focused on business case development, process blue-printing & standardization & transitioning resulting in significant cost reduction | Leading Technology Services company in India
• Successfully led and implemented multiple Lean Six Sigma projects delivering substantial results – over 16% cost reduction, Order Delivery lead time reduction by 36%, supplier base reduction by 25% and significant product quality improvements

Industry Interface: 

• Multiple consulting engagements as elaborated above for global Fortune 500 companies
• I have been a part of multiple capus recruitment drives across best of the management schools in India including IIMs, ISB, XLRI, etc.
• Conducted multiple campus sessions/ on-boarding initiatives / training sessions for fresch industry recruits
• Have been a panel member for lateral hiring initiatives from across industry sectors

Conferences

Conferences Organized and Coordinated: 

• "e-Procurement in Public Sector - Best Practices" - Panel member and invited speaker at eGovIndia 2008, New Delhi, India
• “Role of Procurement and Supply Management in Business Strategy” published by University of Nottingham and IIM-B and presented at 9th International Symposium on Logistics, 2004.
• “Strategies for building Sustainable Competitive Advantage” presented at 27th National Competition for Young Managers, Bangalore Management Association, 2003
• “E-Commerce – Will it revolutionize Supply Chain Management?” published by International Federation of Purchasing and Materials Management (IFPMM), Vienna, and presented at First IFPMM Winter School (India), 2002